Model Withdrawal Form

Last updated: 2026-06-19 — Effective date: 2026-06-19 — Legal basis: Directive 2011/83/EU; Czech Civil Code §§1829, 1832

1. About This Form

This is the standard EU model withdrawal form for consumers exercising their right of withdrawal from a distance contract, as provided for by Directive 2011/83/EU on Consumer Rights and implemented in Czech law under Czech Civil Code §1829.

Before completing this form, please read Section 2 (Important Notice on Waiver) below. In most cases, by subscribing and ticking the express-consent checkbox at checkout, you have already exercised your right to immediate digital access and have thereby lost the right of withdrawal under Czech Civil Code §1837(l).

2. Important Notice on Waiver (§1837(l))

If you ticked the express-consent checkbox at checkout — confirming that you requested immediate access to the digital service before the 14-day withdrawal period expired — you have lost the right of withdrawal for that purchase in accordance with §1837(l) of the Czech Civil Code and Article 16(m) of Directive 2011/83/EU. Submission of this form in such circumstances does not entitle you to a refund.

If you did not tick the express-consent checkbox, or if the checkbox was not presented at checkout, the 14-day right of withdrawal applies and you may use this form.

3. Send Your Withdrawal Notice

To exercise the right of withdrawal, complete and send this form (or any other unequivocal statement of your decision to withdraw from the contract) to:

Recipient	Tomáš Holocsy 71 Jabloňová Praha, Hlavní město Praha 106 00 Czechia
Email	support@ohmylore.app Subject: “Withdrawal”

You can also send a free-form email containing the information below. This form exists for your convenience; no specific format is legally required.

4. Withdrawal Declaration Form

Complete and submit the information below by email to support@ohmylore.app with the subject “Withdrawal”:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following digital service:

Service / Product

e.g. “Oh My Lore! Rare plan — monthly” or “Oh My Lore! Legendary plan — annual”

Date of order / date of receipt

Order ID (from your Polar receipt email, if available)

Name of consumer(s)

Address of consumer(s)

Date

(*) Delete as appropriate.

5. Refund Mechanics

The refund is issued through Polar Software, Inc., our Merchant of Record, to your original payment method within 14 days of your valid withdrawal notice (Czech Civil Code §1832). We are not permitted to charge you for the refund. Polar issues the refund on our behalf because Polar is the seller of record and collected your payment.

Please note: if you have used any AI Credits purchased as part of your order, those used credits have lost the right of withdrawal under §1837(l) and will not be refunded.

6. After You Submit

Once we receive your valid withdrawal notice, we will:

Acknowledge receipt by email within a reasonable time.
Verify your eligibility (that the right of withdrawal has not been waived).
Initiate the refund through Polar Software, Inc. within 14 days of receiving your notice.
Terminate your access to the relevant paid features on the date of withdrawal or refund (whichever is earlier), unless you have a separate active subscription.

7. Contact

Questions about your withdrawal right or this form: support@ohmylore.app.

For disputes, you may also use the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr or contact the Czech Digital Services Coordinator (https://www.ctu.cz).